DJI Mavic Air 2 battery problem solution

DJI Mavic Air 2 – Problem with Battery & Solution

There might occure an error / problem on each brand new DJI Mavic Air 2 when charging the battery the first time.

By default, each battery is deactivated during shipment. So you need to activate the battery first.

Activation is done just by charrging the battery. But this time – with the DJI Mavic Air 2 – there might occure a malfunction during activation, if you use the charging hub for first charging instead of the single charging adapter.

So it is recommended to use the single charger for the first charging..

But if you already run into the problem and the battery has a malfunction / does not work correctly, DJI communicated a workaroud to get the battery working again..

This ist the original DJI solution / recommandation for that case:

What’s wrong with it? What can I do? Should I send back the battery?

Don’t worry! We have asked our R&D engineers, and here is their answer:

To ensure transportation safety, Mavic Air 2 batteries are set to Sleep mode before shipping. Simply connect the battery with the battery charger by following the instructions in the Quick Start Guide or User Manual to activate the battery and fully charge it, then begin using it.

Scenario 1:
When using the battery charging hub to make the battery wake up from Hibernate status, the battery does not wake up and cannot be charged, and the indicator on the battery charging hub is solid red.

Charge the battery with the battery charger to wake up the battery.

Scenario 2:
After the battery wakes up from Sleep mode by using the battery charging hub, the battery can then be turned on, but it cannot be charged, and the indicator on the battery charging hub is solid red. Then, when the battery is inserted into the aircraft and powered on, the app will prompt that there is a battery communication error.

Solution: (This issue is also easy to solve.)

  1. Mount the battery to the aircraft. Power it on and wait for at least 3 minutes.
  2. Then, turn off the battery, remove the battery from the aircraft, and leave it idle for more than 3 minutes.
  3. Insert the battery into the battery charger for charging. Then the battery can be charged normally.
  4. If the battery level is sufficient when the battery is powered on and inserted into the aircraft, update the battery firmware to the latest version. This can also fix the issue.

When the battery wakes up normally, you can now use the battery charging hub or the battery charger to charge the battery!